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PwC Up front | Issue 5 | Harnessing technology

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Up front Summer 2014 17 The path to true digital transformation Today, all roads lead to digital. From business strategy to execution, digital technology has become the foundation of everything we do. Yet, not all companies fully appreciate how technology is woven throughout the enterprise. We call this Digital IQ. It's a proxy for measuring how well value is generated from the information within the business. We have identified five key behaviours that make for a high Digital IQ. 6th Annual Digital IQ Survey (PwC, 2014) Download the full report | www.pwc.com/ca/digitaliq InSIGHTS OnLInE The 5 interdependent digital behaviours CEO actively champions digital Strong CIO-CMO relationship Outside-in approach to digital innovation Significant new IT platform investments View digital as an enterprise capability the opportunity for the federal public service to take bold steps forward with cutting-edge tech tools at its disposal. "The public service of the future needs to be highly networked, needs to be able to work on an enterprise basis, needs to be very connected and nimble," she says. "It needs to have the ability to leverage big data. It's not the piece people think of first, but you actually can't get there without the IT infrastructure we're building." Among SSC's many other objectives, that entails constructing a modern and secure networking system that reduces the number of wide-area networks and information security centres to one of each. It also means building seven new, state-of-the-art, fully secure data centres to ensure 24-7 availability. When asked what advice she has for other organizations intending to modernize their IT infrastructure, Forand is unequivocal. "You need to plan, get the scope right and be rigorous about executing to that plan," she says. "It's not about servers and switches; it's about people. You need to maintain that attention and focus on motivating people, informing them and making them part of the solution, because that's really going to be the secret to success in the end." Uf The leaders In conversation with Liseanne Forand John Moore is national Public Sector Leader and a Partner at PwC's Ottawa office. Ivan Milam is a Director with PwC's Global Sourcing Practice. The Honourable Diane Finley, Minister of Public Works and Government Services and Minister responsible for Shared Services Canada, spoke at Canada's Government Technology Event (GTEC) 2013 on the vision of a leaner, more efficient government.

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